Natura Spa and Salon

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Reviews of Natura Spa and Salon

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  Ashley Terry Added 2018-06-02

  ★ ☆ ☆ ☆ ☆
  My boyfriend purchased both his mother and I gift certificates for Christmas /14. They state no expiration on them. I had a work place injury which left me unable to get around for close to a year. I was also diagnosed with M.S. which has been an ongoing battle. I am finally in a place that I am able to go and treat myself to a day at the spa. The packages that my boyfriend purchased were not cheap. I called the so called "spa" on Friday May 6th after reading some reviews that they had switched owners and they were not accepting these gift certificates. The lady that a spoke to on the phone was very rude she said it was not her problem and she would have the owner call me. It is now May 11th and no call. I think it's disgusting that they will not honor the gift certificates the business is operating under the same business name and refuses to honor these certificates. I intend to be extremely vocal about this as its a terrible way to treat people that have paid good money. We are being denied service for 2 manicures, 2 pedicures and 2 facials. For just one service quoted by their receptionist just now on May 11th... it's $165 ×2 that's $330 in services that we are being denied with ZERO conponsation. This is disgusting and it's theft as far as I am concerned. We paid for a service that we are now being denied. HORRIBLE!!!!

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